Effective date: 11/11/2026
Castelblanco Law Group, A Professional Law Corporation (“Castelblanco Law Group,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy describes how we collect, use, disclose, and retain personal information through castelblanco.com, its Spanish-language pages, and related inquiries submitted by telephone, text message, email, or our social media pages.
This policy does not replace our engagement agreements or limit our duties of confidentiality, attorney-client privilege, or other professional obligations. Information about prospective and existing clients is handled subject to applicable law and those obligations.
1. Information We Collect
Information you provide. When you contact us or request a case evaluation, we may collect your name, email address, telephone number, mailing or property address, preferred language, case type, and information you choose to provide about your situation.
Your inquiry may include information about housing conditions, a landlord or property manager, household members, injuries, health conditions, or other circumstances relevant to your request. Please provide only the information reasonably necessary for an initial evaluation. Do not submit Social Security numbers, financial account information, immigration documents, medical records, or other highly sensitive documents through a general website form. Contact us to arrange an appropriate method of delivery if those materials are needed.
Calls, texts, and emails. We collect information you communicate to us and related details, such as the telephone number or email address used and the date and time of the communication. Our telephone providers may also process call-routing information and call duration. If we record a call, we provide notice and obtain any consent required by applicable law before recording.
Website and device information. We and the providers identified below may collect IP addresses, browser and device information, operating system, referring pages, pages visited, interaction events, timestamps, and approximate location derived from an IP address. Cookies, pixels, server logs, and similar technologies may collect this information.
Social media and referral information. When you communicate with us through social media, we receive the information you send and information the platform makes available, such as your username and public profile information. We may also receive information from a person or organization you authorize to contact us on your behalf.
2. How We Use Information
We use personal information as reasonably necessary to:
- Respond to inquiries and communicate about requested legal services.
- Evaluate potential matters and conduct conflict checks.
- Establish and administer a client relationship when we agree to provide representation.
- Operate, maintain, secure, and improve our website and communications systems.
- Understand website use and measure advertising effectiveness, subject to applicable privacy choices.
- Conduct advertising and outreach, subject to applicable consent and opt-out requirements.
- Prevent spam, fraud, security incidents, and misuse.
- Maintain appropriate business records and comply with legal and professional obligations.
- Establish, exercise, or defend legal rights, subject to our confidentiality obligations.
We do not use confidential case narratives, medical information, or information about children to create advertising audiences.
3. Initial Inquiries and Confidentiality
Contacting us, submitting a form, or receiving an automated acknowledgment does not, by itself, establish an attorney-client relationship. Representation begins when we agree to undertake it, ordinarily through a written engagement agreement.
Nevertheless, applicable law and professional rules may protect information provided by a prospective client even if we do not accept the matter. Nothing in this policy waives or reduces those protections.
Please limit an initial inquiry to the information needed to describe the general nature of your matter and allow us to contact you. Our website is not a method for serving legal papers or ensuring that a deadline is met. Do not assume we are protecting a filing deadline unless we have agreed to do so.
4. When We Disclose Information
We disclose personal information only as appropriate for the purposes described in this policy and subject to applicable law and professional obligations.
Service providers. We use providers for website hosting, security, information technology, intake and telephone services, email and text delivery, document storage, and practice management. Where providers process personal information on our behalf, we require appropriate contractual restrictions and safeguards.
Analytics and advertising providers. With the choices described below, website information may be disclosed to analytics and advertising providers. Some providers may act independently for certain processing activities. These disclosures are addressed separately in Sections 5 and 6.
Legal and case-related professionals. When appropriate and permitted, we may disclose information to co-counsel, experts, investigators, litigation vendors, and other professionals assisting with a matter. We obtain authorization when required by law or professional obligations.
Legal requirements and protection of rights. We may disclose information when legally required or otherwise permitted by applicable law and our professional duties. A request, subpoena, or demand does not automatically eliminate confidentiality or privilege. We evaluate applicable protections before disclosing protected information.
Firm transitions. A merger, reorganization, or transfer of a practice may involve limited disclosures, subject to applicable confidentiality safeguards, notice requirements, and professional obligations.
At your direction. We may disclose information when you authorize or direct us to do so, subject to applicable requirements.
We do not sell contact-form submissions or confidential case information to lead brokers. We do not provide confidential inquiry information to third parties for their own marketing.
5. Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies for different purposes:
- Essential functions: website operation, security, and storing privacy preferences.
- Analytics: understanding traffic and how visitors interact with the website.
- Advertising: measuring advertising results and supporting interest-based advertising.
Our website tools include WordPress cookies, Google Analytics, Google Ads technologies, the Meta Pixel, and Microsoft Clarity.
Google and Meta advertising tools may collect identifiers and website activity and associate that information with information obtained elsewhere. Microsoft Clarity can provide interaction analytics, heatmaps, and session replay showing activity such as clicks, scrolling, and navigation.
We configure analytics and recording tools to exclude confidential intake content and sensitive form fields. We do not authorize those tools to capture the contents of case narratives, uploaded legal or medical documents, or confidential communications.
Nonessential analytics, session replay, and advertising technologies are enabled only after you make an affirmative selection permitting the applicable category through our privacy controls. Essential technologies remain active as needed to operate and secure the website.
You may accept, reject, or customize nonessential technologies and later change your selections using Your Privacy Choices in the website footer. Changing your preferences affects future collection and does not necessarily erase information previously collected.
You may also block or delete cookies using your browser settings. Deleting cookies may remove saved preferences. Choices may need to be repeated on another browser or device.
6. Sale, Sharing, and Browser Privacy Signals
We do not exchange personal information for monetary payment. However, disclosure of online identifiers and website activity to advertising platforms may constitute a “sale” or “sharing” under California privacy law, including when used for cross-context behavioral advertising.
You may opt out of these disclosures using Your Privacy Choices / Do Not Sell or Share My Personal Information in the website footer. You do not need to create an account to exercise this choice.
We honor qualifying opt-out preference signals, including Global Privacy Control (GPC), as requests to opt out of sale or sharing associated with the browser or device sending the signal and, where required and reasonably identifiable, an associated consumer profile.
GPC differs from older “Do Not Track” browser signals. We do not separately respond to legacy Do Not Track signals, but we honor GPC as described above.
We do not knowingly sell or share personal information of individuals under 16.
7. Telephone Calls, Text Messages, and Email
When you request that we contact you, we use the contact details you provide to respond to your inquiry and communicate about requested services, subject to applicable law.
Providing a telephone number or using our website does not, by itself, constitute consent to unrelated marketing or to marketing calls or texts requiring separate consent. Where required, we obtain that consent separately. Consent to marketing is not a condition of obtaining legal services.
For text messages, frequency varies and message and data rates may apply. You may reply STOP to opt out or HELP for assistance. You may also contact us using the information below. A permitted confirmation message may follow an opt-out request.
We do not sell or share mobile numbers, text-message opt-in information, or SMS consent records with third parties or affiliates for their own marketing. Providers may process this information as necessary to deliver and support our communications, subject to appropriate restrictions. Other disclosures remain subject to applicable law and our professional obligations.
You may request that we stop marketing calls or unsubscribe from marketing emails. We may still send necessary nonmarketing communications about a matter or request, consistent with applicable law and your communication preferences.
8. Retention
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and professional requirements.
Retention depends on the category and purpose of the information:
- Inquiry and contact information: the time needed to respond, evaluate a matter, maintain appropriate conflict-check records, and address related legal obligations or disputes.
- Client-related information: the period appropriate under our engagement terms, file-retention practices, applicable law, and professional duties.
- Website analytics and advertising information: the period reasonably needed for the disclosed measurement purposes, subject to configured retention settings and applicable choices.
- Consent, privacy-request, and security records: the period needed to document compliance, maintain security, and resolve related disputes.
A legal hold or other applicable obligation may require longer retention. When information is no longer needed, we delete it, deidentify it, or otherwise dispose of it appropriately.
9. Security
We maintain reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, electronic transmission, or storage system is completely secure.
Please contact us to arrange an appropriate method of transmitting sensitive documents. If a security incident requires notice, we will provide notice as required by applicable law.
10. Privacy Requests and California Rights
You may contact us to request access to, correction of, or deletion of personal information you have provided. We evaluate requests under applicable law and our professional obligations.
Where the California Consumer Privacy Act applies to our processing of your information, and subject to its exceptions, California residents may have rights to:
- Know the categories and specific pieces of personal information collected, its sources, the purposes for collection, and the categories of recipients.
- Request deletion of personal information.
- Correct inaccurate personal information.
- Opt out of sale or sharing for cross-context behavioral advertising.
- Limit uses and disclosures of sensitive personal information where that right applies.
- Receive nondiscriminatory treatment for exercising privacy rights.
We use sensitive information provided in a legal inquiry to evaluate and provide requested services and for related purposes permitted by law. We do not use that information to infer characteristics for advertising.
Submitting a request. Email info@castelblancolaw.com, call 1-800-375-0001, or use the privacy controls described above for sale/sharing choices. Please identify the type of request and provide enough information for us to locate relevant records. Do not send identification documents or sensitive case materials unless we request them through an appropriate channel.
We may verify identity for access, correction, or deletion requests, using information proportionate to the request. We do not require identity verification for sale/sharing opt-outs.
An authorized agent may submit a request on your behalf. We may request proof of authorization and verification as permitted by law.
We respond within applicable legal deadlines. Certain information may be retained or withheld where necessary to comply with law, preserve privilege or confidentiality, protect another person’s rights, or satisfy another applicable exception. Where permitted, we explain a denial or limitation.
California “Shine the Light” law. We do not disclose personal information to third parties for their own direct marketing purposes. California residents may contact us with questions concerning disclosures covered by Civil Code section 1798.83.
11. Children’s Information
Our website is directed to adults and is not intended for children to submit information independently. Parents, guardians, and authorized representatives may contact us about a child’s potential legal matter.
If you believe a child has submitted information directly without appropriate authorization, contact us. We will review the submission and take appropriate steps, including deletion where required, consistent with applicable law and professional obligations.
12. Third-Party Websites and Embedded Content
Our website may link to or embed content from YouTube, podcast platforms, and social media services. Depending on the integration and your privacy selections, those services may receive device and activity information when content loads or you interact with it.
Their independent practices are governed by their own privacy policies. Please review those policies before providing information directly to them. Our use of third-party services does not eliminate our own applicable privacy obligations.
13. Policy Updates and Accessibility
We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy and update its effective date. Where required, we will provide additional notice or obtain consent before applying a materially different use to previously collected information.
Contact us if you need this policy in an accessible format or assistance in Spanish.
14. Contact Us
Castelblanco Law Group, A Professional Law Corporation
Telephone: 1-800-375-0001
Email: info@castelblancolaw.com
For privacy requests, please use the subject line “Privacy Request.” Please do not include sensitive case details in the subject line.